How to Calculate NPS (Net Promoter Score)
Aleksi Mäkelä
January 5, 2023
What is NPS (Net Promoter Score) ? The Net Promoter Score (NPS) is a metric used to identify the loyalty of customers to a business/brand.
Why you should focus on Employee Experience (EX)?
Ida Salonen
December 23, 2022
“To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup. Happy customers start from happy employees. So,
What is Emotional Experience?
Evely Kaasiku
December 22, 2022
Take a moment to think of your past purchasing behavior as a customer. Can you recount incidents of impulsive purchases you made out of excitement?
Most wanted – Visual examples of the EVI® surveys
Aleksi Mäkelä
December 15, 2022
A study by Harvard shows that 95% of purchase decisions are emotional. Further, research by Gallop has identified that 70% of decisions are based on
Free Survey Templates – Feedbackly
Aleksi Mäkelä
December 8, 2022
Gathering feedback is a paramount aspect of a better customer journey and a better customer experience. It is only by understanding your clients that you
Free CX Audit – Evaluate the Current State of Your Customer Experience Program
Aleksi Mäkelä
December 7, 2022
The powerful yet free CX Audit is finally here at your service! Creating good customer experiences is more important than ever for companies – people
Why Was Emotional Value Index (EVI®) Developed
Aleksi Mäkelä
December 2, 2022
Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to be one of
How to Create Surveys That Customers Love to Respond
Evely Kaasiku
November 24, 2022
Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these expectations. Surveys are
How to Move from NPS to EVI®?
Aleksi Mäkelä
November 17, 2022
Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely a customer is
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