Why EVI® Is a Big Hit in CX Today
Evely Kaasiku
October 27, 2022
Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming one of the
Feedbackly Vs. QuestionPro – Which CX Software Is Better?
Linda Sinisalo
October 20, 2022
Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you
Measuring Emotional Value Index (EVI®) throughout the Customer Journey
Aleksi Mäkelä
October 13, 2022
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze
Free Webinar. Q&A with Jaakko Männistö: Ask Anything About The Emotional Value Index (EVI®)
Aleksi Mäkelä
October 13, 2022
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or the Emotional
5 Reasons Why Retail Businesses Love Feedbackly
Linda Sinisalo
October 6, 2022
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
How to Translate Your Customer Feedback Data into Numbers?
Ida Salonen
September 29, 2022
You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. But do you
What is Customer Emotion? The Must Know
Aleksi Mäkelä
September 22, 2022
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
Free webinar: Turning One-Time Buyers Into Loyal Customers
Aleksi Mäkelä
September 12, 2022
Replay is now available! Get your free recording here. Black Friday is known for one-time purchases. Join this webinar to learn how to turn
How to Become a CX Superstar? Customer Experience Online Course
Jaakko Männistö
September 8, 2022
From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits of CX requires
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