As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in helping both brands
A business thrives on understanding and catering to its customers’ expectations, and data is an essential tool for this purpose. However, as data channels grow,
Getting to know your customers and their shopping habits is key to nailing CX right. Intuitive brands can predict their customers’ course of action even
CSAT and NPS are two metrics that tell you how much your customers like you, albeit differently. They both hold important positions in the realm
Customer Experience (CX) metrics are used to track, measure, and evaluate how customers regard their experience with a company. They are invaluable for eCommerce stores
A comprehensive CX program is a mark of your dedication to the clientele. While nailing customer experience is a challenging task like getting hold of
CX KPIs quantify the success of your Customer Experience (CX) efforts. They can help you understand how well you cater to customer expectations and what
A customer journey or buying journey captures all the interactions between the customer and brand throughout the buying process. As businesses deal with different types
The importance of customer satisfaction for a business needs no special emphasis. Satisfied customers are likely to purchase more, recommend your product to others, and
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