Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This time
Do you know when your customer leaves satisfied or when there is a high risk that the negative feedback starts to spread on social media?
Measuring total customer experiences from all touch points, rather than “assuming customer satisfaction” and sharing this information company-wide allows you to implement and execute upon strategies for future success.
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