Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.
If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and change
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent up sell.
The day has come, we have launched a brand new Feedbackly!! Finally the new software solutions is available for everyone just by singing up on Feedbackly website or
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
In the world of data, Net Promoter Score or NPS has risen to be one of the most used metric to measure customer experiences.
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This
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