ROI of customer experience
Jaakko Männistö
February 19, 2019
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to
The True Cost of Bad Customer Experiences
Jaakko Männistö
September 17, 2018
Imagine this: You’re doing everything you can to grow your business. You’ve redesigned your website, you’re sales team is working hard, and you are indeed
How Can You Compete Against Amazon?
Jaakko Männistö
August 29, 2018
It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from
Add Metadata To Your Feedbackly Surveys
Jaakko Männistö
November 17, 2017
A useful feature in Feedbackly is adding metadata to the feedback you collect. This enables you to segment feedback, identify users with their id’s, add
The Possibilities of Multiple Choice and Question logic
Jaakko Männistö
November 17, 2017
With Feedbackly, you can create surveys using any one of our 8 question types. One of the most useful and versatile types is the ‘word
Question Sampling With Feedbackly
Jaakko Männistö
November 17, 2017
Some of the most requested features from our users relate to managing statistics and adding more functionality to add statistical significance to their feedback data.
3 Easy Ways To Improve Your Customer Feedback Measurement Strategy
Jaakko Männistö
August 21, 2017
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your
5 Reasons Why You Should Invest in Improving Customer Experience
Jaakko Männistö
August 3, 2017
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
Why You Should Pay More Attention To Your Promoters
Jaakko Männistö
July 26, 2017
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.
© 2022