Emotional Value Index (EVI®) is a CX KPI designed to measure emotional experience. It tries to capture customers’ emotional engagement with the brand as they go through different stages of the customer journey. In this regard, emotional experience is customer experience evaluated using emotions.
Feedbackly helps businesses optimize their customer experience through feedback. We aim to make the process of feedback collection and management easy and effective. Our platform
Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you
You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. But do you