Feedbackly – Not Your Ordinary CX Software
Aleksi Mäkelä
March 16, 2023
Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being an iconic, if
How to calculate CSAT (Customer Satisfaction Score)?
Jaakko Männistö
March 2, 2023
CSAT is a very popular metric used by small and big brands because of its simplicity and ease of implementation. It can help businesses gauge
Customer Journey – Everything You Need to Know!
Evely Kaasiku
January 13, 2023
Startup brands are always keen on learning how to attract and retain customers. While there’s no one-size fits model to keep customers happy, understanding your
Most wanted – Visual examples of the EVI® surveys
Aleksi Mäkelä
December 15, 2022
A study by Harvard shows that 95% of purchase decisions are emotional. Further, research by Gallop has identified that 70% of decisions are based on
Free Survey Templates – Feedbackly
Aleksi Mäkelä
December 8, 2022
Gathering feedback is a paramount aspect of a better customer journey and a better customer experience. It is only by understanding your clients that you
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