Have Your Say On The Future Of CX
Evely Kaasiku
February 3, 2021
Does your business invest in CX? Every year hundreds of CX and marketing professionals like you take the survey to help the industry to gain
Feedbackly – Qualtrics But Better!
Jaakko Männistö
February 1, 2021
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
Why Is CX Important for Startups?
Evely Kaasiku
January 28, 2021
As a startup owner, you would have to wear many hats, bearing many responsibilities. So, when someone brings up the topic of CX management, you
How to Use Micro-surveys to Collect Customer Feedback?
Jaakko Männistö
January 25, 2021
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also huge friends of
Do companies with up to 10 people need a CX program?
Jaakko Männistö
January 21, 2021
Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and analytical tools. So,
How to Convince Your C-Suite That Measuring CX Is Important?
Ida Salonen
January 14, 2021
As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers it
The 3 Steps for Building a Working CX Strategy for Your eCommerce
Evely Kaasiku
December 30, 2020
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will continue to dominate
Who Should Be Responsible for Your Customer Experience?
Evely Kaasiku
December 16, 2020
The concept of Customer Experience (CX) and its importance has always lingered around, but its popularity in the business arena arose in the recent past.
What Is Customer Experience Management (CXM) and Why It Matters?
Ida Salonen
December 10, 2020
Placing the customer at the heart of your business is easier said than done. If you are to tap the true sentiments of your customers
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