“To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup. Happy customers start from happy employees. So,
In this digital age, when there are many online platforms for customers to review businesses, feedback can be both an asset and a liability. Brands
Are you disappointed in your CX program because it hasn’t been able to deliver the expected results? It could even be frustrating, especially if you
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all the
Statistics show that companies with a CX-centric mindset drive higher revenue of 4-8% than their counterparts. There are many more studies that prove customer experience
Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the article
Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers expect
When a brand improves the customer experience, they’re likely to see repeat customers and increased patronage. According to several surveys, loyal customers are five times
Professional CX courses are one of the best ways to understand CX and apply it to your business. You get the opportunity to learn from
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