Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is a
If you are just starting off with a Customer Experience (CX) program for your brand, you would know the importance of using CX metrics to
For businesses, every purchase is a vote from their customers, endorsing their brand and products. Therefore, customers have always been and will always be the
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer
The role of banks as the mediator between people and their financial needs have only amplified in the recent past. But, as much as banks
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