As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and feature
This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no more meaning than
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is a
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right
We’ve been cooking up something special for the Finnish eCommerce industry over the past few months. We have officially partnered with OP, Finland’s largest bank
A compilation of tips and tricks for anyone who aspires to be at the cutting edge of customer experience management
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know. Elina
A Crash Course Guide In Customer Journey Strategy Everything you need in one beautifully designed eBook.
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s
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