An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update ever,
We’re very excited to announce that the all-new Feedbackly will launch on November 8th. (In 11 days to be exact!) We’ve been working on
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s
You asked for it, so we made it! It’s as simple as that. Many of our users have been requesting a way to directly communicate
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