5 Reasons Why Retail Businesses Love Feedbackly
Linda Sinisalo
October 6, 2022
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues
Evely Kaasiku
July 29, 2021
Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention to
Top 3 Features of Feedbackly That Our Customers Love
Evely Kaasiku
November 5, 2020
Ever since Feedbackly was introduced in 2012, it has become a transformative platform, helping businesses to thrive in the market and grow with valuable customer
Why Is It Important to Measure Customer Effort Score (CES)
Ida Salonen
September 24, 2020
Today, customers are hunting for convenience and ease. They are no longer ready to go through a time-consuming buyer journey to get hold of “fabulous”
The Main CX Terms that You Should Know
Ida Salonen
September 10, 2020
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the business
CX as an Opportunity on the Markets
Ida Salonen
August 31, 2020
Although CX has been repeatedly indicated as a top priority in the business industry at present, the statistics present a different story. While companies are
Digital Changes in CX after Covid-19
Jaakko Männistö
August 12, 2020
The global pandemic, COVID-19 has subjected global activities to a lot of changes. As businesses are beginning to brace the new normal, it’s important to
CX Do’s and Don’ts in Retail Industry
Jaakko Männistö
July 1, 2020
The retail industry can massively gain from customer experience because of its close-bound relationship with customers. This is especially true for stores that have many
How to Use Social Media to Elevate Customer Experience
Jaakko Männistö
June 18, 2020
Social media has proven to be a powerful and indispensable tool for businesses at present. It has changed the conventional ways through which brands communicate,
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