
Why Measuring Emotional Experience Is a Must-do?
“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they will
“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they will
Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the internet, it is
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points through them. Surveys
As a business owner, you might already be aware that customer emotions – be it indifference, joy, or dissatisfaction, have an impact on your business.
Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why Customer
Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can also
Over the years, CX experts around the world have repeatedly emphasized the importance of adopting a multichannel program. Why? Because customers reach out and engage
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