Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze
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If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows you
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making
For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full. But
Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses are now making
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