Why EVI® Is a Big Hit in CX Today
Evely Kaasiku
October 27, 2022
Emotional Value Index (EVI®) is a relatively new KPI to hit the CX industry in recent times. But, it is quickly becoming one of the
Feedbackly Vs. QuestionPro – Which CX Software Is Better?
Linda Sinisalo
October 20, 2022
Selecting the right CX software for your business is quite a task. With so many options available in the market and different pricing models, you
Measuring Emotional Value Index (EVI®) throughout the Customer Journey
Aleksi Mäkelä
October 13, 2022
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze
Free Webinar. Q&A with Jaakko Männistö: Ask Anything About The Emotional Value Index (EVI®)
Aleksi Mäkelä
October 13, 2022
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or the Emotional
5 Reasons Why Retail Businesses Love Feedbackly
Linda Sinisalo
October 6, 2022
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
What is Customer Emotion? The Must Know
Aleksi Mäkelä
September 22, 2022
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
How to Use Net Promoter Score Right?
Aleksi Mäkelä
September 1, 2022
Net Promoter Score (NPS) is a CX metric designed to measure customer loyalty through their likeliness to promote the business to others. It shows you
CX KPIs to Measure Across Your Customer Journey
Jaakko Männistö
August 25, 2022
Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making
Boost Your Sales with Emotional Value Index (EVI®)
Evely Kaasiku
August 18, 2022
For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full. But
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