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Free Webinar: Personalized Customer Experience - What, Why, How to Measure

Join us on November 1st to hear about how to maximize the outcome of customer experience personalization. Date: November 1st, 2023 Time: …

future of CX

Customer experience reflects the relationship that a business co-creates with its customers. But, the attributes of CX continue to evolve with the …

selecting the best CX KPI

CX KPIs quantify the success of your Customer Experience (CX) efforts. They can help you understand how well you cater to customer …

Webinar gratuito: Medición de la experiencia emocional – la mayor revolución en CX después de NPS

Únete al Webinar para descubrir cómo la Experiencia Emocional está transformando las bases de la Experiencia del Cliente. Fecha: 5 de octubre, …

Webinaire gratuit : Quel nouvel indicateur surpasse le NPS ? L’Expérience Emotionnelle

Rejoignez-nous pour découvrir comment l’Expérience Émotionnelle transforme les fondements de l’expérience client. Date et horaire : le 28 septembre, de 11h à …

How does the future of NPS look like?

NPS is a metric that measures your customers’ likeliness to be your advocates. It was first introduced as “The One Number You …

how customer emotions impact purchasing behavior

We like to think that our purchasing decisions are made with sound judgment. In reality, our emotions intercept our thought processes and …

People are analyzing customer journey

A customer journey or buying journey captures all the interactions between the customer and brand throughout the buying process. As businesses deal …

Emotional value index is the new rockstar of cx

Ever since we introduced EVI® to our Feedbackly customers, the response has been overwhelming. It’s a metric that seems to hit all …

Happy and satisfied customer after purchase

The importance of customer satisfaction for a business needs no special emphasis. Satisfied customers are likely to purchase more, recommend your product …

What is customer feedback loop

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, …

Alternative for Customer Effort Score (CES)

A hassle-free and low-effort experience is often one of the core expectations that customers have when dealing with a business. They prefer …

Resources

For current and future CX Superstars

Free eBook: Emotional Value Index (EVI®) - The next big thing in CX since the NPS
Free eBook

EVI® – The Next Big Thing in CX Since the NPS

All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.

Future CX Outlook Report

Global research

Future CX Outlook Report

An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.

Customer Journey Map Template

Free template

Customer Journey Map Template

Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.