Customers love to do business with companies that offer them a happy, rewarding, and effortless experience. Brands that provide a phenomenal customer journey by making
Customer experience is paramount for a brand’s growth and success. It helps you differentiate your product or service from the rest. Businesses are now making
“Sell the sizzle, not the steak.” As the old saying goes, the best way to promote a product is by showing customers how they will
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
Customer feedback helps businesses view their brand from a customer’s perspective. You get a better understanding of the strengths and pain points through them. Surveys
Understanding your ideal customer persona is the core element of creating a fabulous Customer Experience (CX) program. It is only once you learn to perceive
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or Emotional Value
Recording now available! Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring
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