When it comes to the realm of eCommerce, customers have so many choices. So, the decision to switch from one alternative to another can happen
If there’s one industry that was heavily disrupted during the pandemic, it is retail. Many retail businesses have lost while others have managed to thrive
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance to
Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. But, you cannot use all the
Recording now available! >> Enjoy the recording of the webinar here Would you like to learn what the top performers do in the field of
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing.
Recording now available! >> Enjoy the recording of the webinar here Measuring customer experience is more popular than ever and not without a reason. In
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