It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing,
With the announcement of the ‘Finland’s Best Online Store’ competition a few months ago, we’ve been hard at work over the past few months working
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
As usual, we release incremental updates to Feedbackly to squash bugs, add new features, and improve existing ones. We listen to the suggestions and feature
This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no more meaning than
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is a
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right
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