How to measure Emotional Experience
Jaakko Männistö
March 28, 2021
One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS is
Emotional Experience – The Next Big Thing In CX Since The NPS
Jaakko Männistö
March 8, 2021
To this point, we have been living in the world of simplification. And to be honest, we still do and that is a good thing.
Feedbackly Receives Leverage From The EU
Jaakko Männistö
March 1, 2021
Feedbackly is a Finnish startup dedicated to improving customer experiences and helping companies to increase their sales through intelligent upsell. With Feedbackly, companies can gather
Customer Experience Strategy Guidelines for an SME
Jaakko Männistö
February 26, 2021
SMEs are upcoming enterprises that have a long journey ahead of them. With many competitors in the market and limited resources at their disposal, SMEs
Customer Satisfaction Survey: All you need to know
Jaakko Männistö
February 23, 2021
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an
Feedbackly – Medallia But Better!
Jaakko Männistö
February 22, 2021
Just some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that is
Feedbackly – Qualtrics But Better!
Jaakko Männistö
February 1, 2021
From time to time our customers and people ask me what is the thing that makes you different and better for your customers than your
How to Use Micro-surveys to Collect Customer Feedback?
Jaakko Männistö
January 25, 2021
Here at Feedbackly, we specialize in automating collecting customer feedback data and making it to good use. This way we are also huge friends of
Do companies with up to 10 people need a CX program?
Jaakko Männistö
January 21, 2021
Despite its popularity, many assume Customer Experience (CX) as a superfluous strategy only meant for companies that can afford quality resources and analytical tools. So,
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