Stockmann

“EVI® combined with open feedback gives significantly more accurate information about customer behavior. Our customer feedback is no more only about recommendations or satisfaction. Now we can see what emotions customers feel and why they feel so. This is at the core of everything else.”
– Sara Toivakainen, Chief Customer Experience Officer @ Stockmann

IVALO.COM

IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months.

“Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.”
– Hanna Sairinen, Chief Digital Officer @ IVALO.COM

The City Of Helsinki - Museums

With up to 1400 survey responses per week in Finnish, Swedish, and English, the City Of Helsinki is able to see what locals and tourists alike are saying about the city’s museums.

Omena Hotels

“At Omena Hotels we know that the only way forward is to know what our customers think and feel about us. With Feedbackly we can gather valuable feedback from day to day and base our insights and actions in real data.”

– Kati Niemelä, CEO @ Omena Hotels

Mico New Zealand Limited

Mico received responses from nearly 7000 customers over the course of 2 months.

“We are confident that Feedbackly has more than paid for itself”

– Chris Leonard, Business development Manager @ Mico

Banregio

“With Feedbackly we have been able to set and monitor new KPI’s, take new actions and improve our service and customer attention at the branch level”

– José Enrique Treviño Cervantes, Innovation Director @ Banregio

Suomen Henkilöstötalo

“Actions taken based on the feedback are extremely important as the competition is fierce and standards are continuously risen higher and higher. We constantly develop new ways to collect feedback and measure how we do things. This is just the beginning!”

– Tommi Larikka, CEO of Suomen Henkilöstötalo

Chedraui

“Feedbackly has helped us to detect any problem related with the check out process. Now we can react immediately”

– Alejandro Dominguez, eCommerce Analyst @ Chedraui

GNP Seguros

Within 24 hours of starting with Feedbackly, GNP received a customer feedback response rate of 12%.

“…we can communicate directly with our customers and track the customer’s feedback history to set Customer KPI’s.”

– Elías Ferrer, CRM Chief @ GNP

Flying Tiger Copenhagen

Just by adding the newsletter link in their surveys, Flying Tiger Copenhagen received hundreds of new leads per month.

“The amount of feedback is incredible compared to our other channels. With Feedbackly, we get hundreds of responses every day. I think this will also improve the clients’ view on us.”

– Joacim Hallberg, Marketing Coordinator @ Flying Tiger Copenhagen

Object Clothing

“Feedbackly provides our customers with a whole new channel to communicate about their visit. Something that we never had before.”

– Maaria Mikkola, Store Manager @ Object Clothing

XXL Sport & Villmark

“With Feedbackly we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels”

– Toni Stigzelius, Country Director @ XXL

Unisport

“The results were extremely precise and were presented in a clear way which gave us a good understanding of what areas we should focus on when improving our service and customer experience.”

– Tuuli Makela, Sales & Marketing Director @ Unisport

Kiasma

“Our whole team – from management to individual curators know how important it is to understand what our customers think about their experiences, and with Feedbackly, we get insights and actions to be taken to ensure a great customer experience on a daily basis”

– Minna Raitmaa, Head of Public Programmes @ Kiasma

Peten Koiratarvike

“Measuring Customer Experience is not nice-to-have but must-have and Feedbackly fits perfect for this purpose.”

– Venla Siltanen, Marketing Specialist @ Peten Koiratarvike