See how Feedbackly helps our customers make better decisions
90M+
CX data collected
3K+
Happy users
200K+
Surveys published
Stockmann
“EVI® combined with open feedback gives significantly more accurate information about customer behavior. Our customer feedback is no more only about recommendations or satisfaction. Now we can see what emotions customers feel and why they feel so. This is at the core of everything else.” – Sara Toivakainen, Chief Customer Experience Officer @ Stockmann
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months.
“Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.” – Hanna Sairinen, Chief Digital Officer @ IVALO.COM
With up to 1400 survey responses per week in Finnish, Swedish, and English, the City Of Helsinki is able to see what locals and tourists alike are saying about the city’s museums.
“At Omena Hotels we know that the only way forward is to know what our customers think and feel about us. With Feedbackly we can gather valuable feedback from day to day and base our insights and actions in real data.”
“Actions taken based on the feedback are extremely important as the competition is fierce and standards are continuously risen higher and higher. We constantly develop new ways to collect feedback and measure how we do things. This is just the beginning!”
Just by adding the newsletter link in their surveys, Flying Tiger Copenhagen received hundreds of new leads per month.
“The amount of feedback is incredible compared to our other channels. With Feedbackly, we get hundreds of responses every day. I think this will also improve the clients’ view on us.”
“With Feedbackly we are not only able to gather feedback but really improve customer satisfaction which leads to operational efficiencies and growing sales in all channels”
“The results were extremely precise and were presented in a clear way which gave us a good understanding of what areas we should focus on when improving our service and customer experience.”
– Tuuli Makela, Sales & Marketing Director @ Unisport
“Our whole team – from management to individual curators know how important it is to understand what our customers think about their experiences, and with Feedbackly, we get insights and actions to be taken to ensure a great customer experience on a daily basis”
– Minna Raitmaa, Head of Public Programmes @ Kiasma