Why NPS is not enough?
Aleksi Mäkelä
July 14, 2022
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
Comparison of The Main Customer Experience KPIs
Aleksi Mäkelä
April 28, 2022
It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a Customer Experience KPI
Pro Tip: A Simple Emotional Experience Survey for Purchase Stage
Evely Kaasiku
February 25, 2022
Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, etc are good
How to Improve Your Digital Customer Experience?
Evely Kaasiku
November 26, 2021
Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can also
Why Feedbackly is the Best CXM Tool for Automotive Industry
Troy Woodson
November 1, 2021
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business, this
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