
Why NPS is not enough?
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
Ah, the NPS! The celebrated KPI was considered phenomenal when it first arrived decades ago. You might be familiar with it too. The Net Promoter
It is often asked how should one know which key performance indicator they should use to measure their Customer Experience. Ideally, a Customer Experience KPI
Emotions go beyond the willingness to promote and recommend as well as ease of use or doing business – CSAT, CES, NPS, etc are good
Digital Customer Experience refers to a customer’s overall perception of your business based on their interactions with your business on digital platforms. It can also
If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business, this
Get Feedbackly