Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others. The concept first appeared in 2003 in the article
If you are just starting off with a Customer Experience (CX) program for your brand, you would know the importance of using CX metrics to
Every business offers some kind of customer experience to its clients, and it greatly depends on how the brand treats its customers and its ability
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the business
Net Promoter Score® (NPS) is an industry standard for the customer experience industry. It’s as simple as subtracting the percentage of detractors (scored 0-6) from
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to suit
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
It is hard to find a company these days that does not want to listen to its customers. However, only a select few have truly mastered this art. One of the most common mistakes we see is only focusing on negative feedback or detractors in the Net Promoter Score terminology.
Feedbackly users are most shocked at the fact that ALL question types are available to our Free-plan users.
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