How to Start with Improving CX
Ida Salonen
October 9, 2020
Every business offers some kind of customer experience to its clients, and it greatly depends on how the brand treats its customers and its ability
The Main CX Terms that You Should Know
Ida Salonen
September 10, 2020
Although Customer Experience (CX) is a mature concept, it’s recognition as a standalone field with separate strategies and practices is relatively new to the business
Free Net Promoter Score® (NPS) Calculator
Feedbackly Team
February 27, 2020
Net Promoter Score® (NPS) is an industry standard for the customer experience industry. It’s as simple as subtracting the percentage of detractors (scored 0-6) from
What Do Customers Think Of Feedbackly? Our NPS Score
Jaakko Männistö
January 11, 2018
At Feedbackly we strongly believe that to be the best in your industry, you must consistently listen to your customers and make changes to suit
5 Reasons Why You Should Invest in Improving Customer Experience
Jaakko Männistö
August 3, 2017
Over the past few decades, there has been research at length about the value of optimizing your customer touch points and how important it is to get your customer – facing workers the tools and information they need to provide a better customer experience.
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