5 Reasons Why Retail Businesses Love Feedbackly
Linda Sinisalo
October 6, 2022
If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers. It offers
Free webinar: Turning One-Time Buyers Into Loyal Customers
Aleksi Mäkelä
September 12, 2022
Replay is now available! Get your free recording here. Black Friday is known for one-time purchases. Join this webinar to learn how to turn
How to Become a CX Superstar? Customer Experience Online Course
Jaakko Männistö
September 8, 2022
From influencing impulsive purchases to building loyalty, CX can be a transformative strategy for your brand’s success. But, reaping the full benefits of CX requires
Free Webinar: How to ensure the needed CX readiness of your organization
Aleksi Mäkelä
August 15, 2022
Join this CXforum webinar to find out how your organization can engage all the stakeholders of a CX program and how to tackle all the
How to get certified in Customer Experience
Jaakko Männistö
May 19, 2020
CX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase profits
How to become a Customer Experience professional
Jaakko Männistö
May 14, 2020
Customer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has its
The best ways to learn CX
Jaakko Männistö
May 13, 2020
As a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company starts
Market leading Customer Experience Certification (CX Academy)
Feedbackly Team
February 26, 2020
We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer experience
3 Easy Ways To Improve Your Customer Feedback Measurement Strategy
Jaakko Männistö
August 21, 2017
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your
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