We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer experience strategy.
This carefully planned program is entirely video-based, with all information available as ebooks and powerpoint slides as well. Learn at your own pace and take notes along the way – at the end you have the chance to become certified with permission to use the certification badge presented to you upon successful completion of the program.
- 8 video lessons (2 1/2 hours total running time)
- 8 Powerpoint slides
- 4 eBooks (PDF)
- 1 downloadable customer journey mapping template (EXCEL)
Feedbackly is a customer experience platform aimed at helping you collect feedback and create journey maps. Founded in 2012, our mission is to help companies create the world’s happiest customers so that they can achieve sustained, long-term growth.