How do you create an effective customer experience strategy? It’s definitely not a short-term plan.

Building a CX strategy takes effective planning, management of resources, and use of the right tools. It’s integral to the culture of your company.

The best way to turn knowledge into wisdom is through practice, and for that you’ll need a cheat sheet. We’ve turned our knowledge from nearly 10 years of building the world’s best customer experience strategies into a free eBook: Customer Experience Cheat Sheet.

This 8 chapter eBook goes through the key stages of developing and executing a customer experience strategy, with information on how to manage key stakeholders and touchpoints.

The ultimate goal is to create better customer experiences.

Download the Free eBook

Customer Experience Cheat Sheet (PDF)

Michael Halyk is Feedbackly’s Marketing Manager. Hailing from Guelph, Canada, he is responsible for all things automation and communication at Feedbackly. In his free time, he plays hockey and writes music – just not at the same time.

customer experience management customer experience strategy CX management CX strategy CXM