It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from
The Ecommerce Customer Journey encompasses all of the different touchpoints where a customer interacts with a company, product or branding online. These touchpoints include marketing,
A customer journey map is an essential tool that affords companies the opportunity to understand the state of their organization’s customer experience by outlining points at
What Is The Customer Service Gap? The customer service gap, and in particular the customer expectation management gap (outlined by Parasuraman et al, 1985) is a
Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right
A compilation of tips and tricks for anyone who aspires to be at the cutting edge of customer experience management
What do sales teams do on a daily basis? That’s exactly what Elina Long, student at Haaga-Helia University of Applied Sciences, wanted to know. Elina
A Crash Course Guide In Customer Journey Strategy Everything you need in one beautifully designed eBook.
Feedbackly and the City of Helsinki have teamed up to bring the next generation of customer experience services to the Finnish healthcare system. The city’s
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