Angry customers can be loyal customers too… Well, not if they stay angry. Just because a customer is irate or frustrated with your company right
The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This time
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