For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full. But
The world is going through an unprecedented and rapid change due to Coronavirus (COVID-19). Businesses are being forced to take extreme measure in order to
It should come as no surprise that the world of customer experience is in a constant state of change. Some ideas become fads, some fads
Changes in technology have created a new business ecosystem where the most successful businesses are growing a lot faster than ever before. In other words:
Happiness As A Core Need Happiness is a core need of our human existence. Our purchases and interactions with businesses happen on a daily basis,
One of the great dilemmas of building a successful company is knowing that your customer experience strategy is important, but not having the numbers to
Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a
It’s a great time to shop online. Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
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