The importance of optimizing touchpoints in a customer journey needs no special introduction. As conjunctions of contact between the customer and brand, touchpoints play a
Join us on November 1st to hear about how to maximize the outcome of customer experience personalization. Date: November 1st, 2023 Time: 2 PM EET
Customer experience reflects the relationship that a business co-creates with its customers. But, the attributes of CX continue to evolve with the dynamics and growing
CX KPIs quantify the success of your Customer Experience (CX) efforts. They can help you understand how well you cater to customer expectations and what
Únete al Webinar para descubrir cómo la Experiencia Emocional está transformando las bases de la Experiencia del Cliente. Fecha: 5 de octubre, 2023 Hora: 11
Rejoignez-nous pour découvrir comment l’Expérience Émotionnelle transforme les fondements de l’expérience client. Date et horaire : le 28 septembre, de 11h à 12h CEST >>
NPS is a metric that measures your customers’ likeliness to be your advocates. It was first introduced as “The One Number You Need to Grow.”
We like to think that our purchasing decisions are made with sound judgment. In reality, our emotions intercept our thought processes and our ability to
A customer journey or buying journey captures all the interactions between the customer and brand throughout the buying process. As businesses deal with different types
© 2022