AI has penetrated almost every field today. But where does it stand in the realm of Customer Experience (CX)? With the rise of generative AI,
Aligning CX with business objectives can have a profound impact on your organization’s performance and overall growth. In fact, a report by Forrester shows that
We at Feedbackly are thrilled to announce our collaboration with Yrittäjä.io and our partner companies in organizing the Mulligan Tour, Finland’s largest charity golf tour
In January, we launched Feedbackly 3.0, which brought our customers many powerful new features. We have been actively listening to feedback and improving the features
While you may already know the answer to ‘What is customer sentiment?’, you would want to know its relevance in customer experience and how you
Customer sentiment analysis remains a core element of feedback management for brands because it gives you critical insight into how your customers regard your brand
Conventionally, B2B relations are viewed purely as rational interactions between business entities because partnerships are primarily formed considering performance-related data and cost-benefit analysis. For this
Emotions are a powerful driving force of human behavior and can often define the experiences we encounter daily. Customer’s emotions can influence their buying habits
The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level. The latest
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