CSAT vs. NPS – What, Why, When
Feedbackly Team
December 1, 2023
CSAT and NPS are two metrics that tell you how much your customers like you, albeit differently. They both hold important positions in the realm
Ilmainen webinaari: Miten rakentaa erottuva asiakaskokemuksen strategia?
Feedbackly Team
November 21, 2023
Liity mukaan! Saat näkemystä sekä käytännön vinkkejä, jotka auttavat sinua rakentamaan asiakaskokemuksen strategian, joka erottaa yrityksesi kilpailijoista – näin kasvatat bisnestäsi nopeammin ja kannattavammin. Missä?
Webinaire gratuit : Comment les leaders de l’industrie mesurent l’Expérience Client via l’Expérience Émotionnelle
Evely Kaasiku
November 16, 2023
Rejoignez-nous pour comprendre comment les leaders de l’industrie mesurent l’expérience client via l’expérience émotionnelle. Date et horaire : le 14 décembre 2023, de 10h à
How to Ensure Your CX Data is of High Quality
Evely Kaasiku
November 14, 2023
If your customer experience program is led by data-driven strategies, you are on the right track. After all, it’s data that eliminates guesswork and tells
The Best Customer Experience Metrics for eCommerce
Evely Kaasiku
November 10, 2023
Customer Experience (CX) metrics are used to track, measure, and evaluate how customers regard their experience with a company. They are invaluable for eCommerce stores
Customer Satisfaction vs. Customer Delight
Jaakko Männistö
November 1, 2023
Before we delve into the whole topic of customer satisfaction vs. customer delight, let’s touch on the core element. Customers are the lifeblood of any
What is a Customer Experience (CX) Program
Evely Kaasiku
October 30, 2023
A comprehensive CX program is a mark of your dedication to the clientele. While nailing customer experience is a challenging task like getting hold of
What is the Customer Satisfaction (CSAT) Survey
Feedbackly Team
October 19, 2023
The customer satisfaction survey (CSAT) is a known Customer Experience metric that simply put, helps to measure your customers’ satisfaction level with your product or
5 Tips to Improve Customer Feedback Surveys
Feedbackly Team
October 13, 2023
A customer feedback survey is one of the ways through which companies can get to know the customer perspective of their brand. Customer feedback is
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