While you may already know the answer to ‘What is customer sentiment?’, you would want to know its relevance in customer experience and how you
The webinar replay is now available! Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level. The latest
A customer journey is not just an event of transactions. It is a much more meaningful interaction that can foster a deeper bond between the
The Finnish clothing store chain Kekäle wants to differentiate itself from competitors by offering customers the best emotional experience in the industry, and measures it
As a CX professional or a business owner, you might already know that actual customer behavior often digresses from the notion of ‘rational reasoning.’ One
In the EU-funded EU Music 360 study, the effects of music on customer and employee experience in the retail sector in Finland are being investigated.
There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail
Dołącz do nas i dowiedz się, czym jest Doświadczenie Emocjonalne Klientów, jak wpływa na przychody Twojej firmy oraz jak możesz je mierzyć i zarządzać nim.
Customer emotions play a significant role in strengthening brand loyalty and fueling a brand’s growth. After all, building meaningful connections with your clientele and building
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