A study by Harvard shows that 95% of purchase decisions are emotional. Further, research by Gallop has identified that 70% of decisions are based on
Gathering feedback is a paramount aspect of a better customer journey and a better customer experience. It is only by understanding your clients that you
The powerful yet free CX Audit is finally here at your service! Creating good customer experiences is more important than ever for companies – people
Emotional Value Index (EVI®), in a word, is brilliant. Not to brag, but the many client testimonials and data prove it to be one of
Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely a customer is
Feedbackly helps businesses optimize their customer experience through feedback. We aim to make the process of feedback collection and management easy and effective. Our platform
EVI® is a CX metric designed to measure customers’ emotional experience with the brand. It is a KPI that helps you track, measure, and analyze
Join our chat with Jaakko Männistö and use a chance to ask any questions you might have about the Emotional Experience measurement or the Emotional
Lately, there’s a lot of priority given to customer emotions in the field of customer experience. Brands that are in the know about its impact
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