Measure unlimited Engage points
Have you ever thought how your customers differ between offline and online?
Whether you are online or offline - your customer has a journey through your service. To keep posted with the whole journey you need to be able to measure it complitely.
We offer you unlimited measurement and engage points for the same price - so that you don't have to compromise. One easy tool to see through the whole journey.
Fix Problems Instantly and Automate Upsell
Did you know that over 50% of unsatisfied customers come back if you listen to them and give them offers?
As CX problems cause lost of sales and can cause long-term reputation problems on social media, we have a solution for you.
We will send immediate mobile alerts to a preset employee of each engage point in case of CX problem so it can be fixed instantly.
Further, turn your customer exprience into direct retail sales by offering customers automated upsell-offers based on their feedback in your store.
Solutions: Intuitive Feedback Kiosk, Multi-use Stickers, Mobile Feedback & POS Integrated Feedback
We make sure that you have the most reliable and intuitive feedback management and analytics solution for every channel. You'll always know what your customers are thinking. And you'll always be able to create more sales with our unique features. You will love working with us.
Grow your marketing database and let people share their reviews
Email address, engage point and feedback type of every given feedback will be collected into a marketing database.
As a result, you can at any time send very precise email marketing campaigns to boost your sales. People receive campaigns based on their initial interest and in the end buy more.
You can also target your campaings based on the CX data they provided you. Happy customers can be offered additional service and not satisfied customers can be offered discounts to return.
Get Unbiased Customer Experience Data
We found out that without 'paying' for a feedback, CX data were mostly coming from angry or very happy customers.
For this reason, we 'pay' for the feedback with our prize draw to cover more customer groups.
Therefore, our CX data are less unbiased to make correct decisions.
And you don't have to worry about the iPhone or the prize, we got that covered for you. An iPhone is drawn every month so that your customers will have motivation to give you feedback.