Net Promoter Score (NPS) Calculator

We’ve custom built this NPS calculator to do the work for you. When you use Feedbackly, your NPS is calculated automatically by using the data you collect from you surveys.


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What is Net Promoter Score?

 

NPS is a standardized score that is a good indicator of your current level of customer loyalty. By asking a simple question: “How likely are you to recommend us to a friend/colleague?”, you can track your customer loyalty level.

Industry averages

Retail

51

eCommerce

38

Automatically calculate your NPS with Feedbackly

Create a survey with an NPS question and publish… That’s it.

Your company’s NPS score is automatically calculated and dynamically updates based on the time period selected



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