“At Omena Hotels we now that the only way forward is to know what our customers think and feel about us. With Feedbackly we can gather valuable feedback from day to day and base our insights and actions in real data.”
– Kati Niemelä, CEO @ Omena Hotels
Within 24 hours of starting with Feedbackly, GNP received a customer feedback response rate of 12%.
“…we can communicate directly with our customers and track the customer’s feedback history to set Customer KPI’s.”
– Elías Ferrer, CRM Chief @ GNP
“With Feedbackly we have been able to set and monitor new KPI’s, take new actions and improve our service and customer attention at the branch level”
– José Enrique Treviño Cervantes, Innovation Director @ Banregio