“With Feedbackly we have been able to set and monitor new KPI’s, take new actions and improve our service and customer attention at the branch level”
– José Enrique Treviño Cervantes, Innovation Director @ Banregio
Within 24 hours of starting with Feedbackly, GNP received a customer feedback response rate of 12%.
“…we can communicate directly with our customers and track the customer’s feedback history to set Customer KPI’s.”
– Elías Ferrer, CRM Chief @ GNP