Mico is New Zealand’s leading supplier of plumbing and bathroom products, and has been supplying a wide range of quality products to the plumbing industry for over 70 years. We have been working together with Mico to help them build their customer experience strategy – helping them to increase their sales and reduce customer churn.
Chedruai started its life as a family-run haberdashery store in Xalapa, Mexico. Founded in 1927, Chedraui has developed and grown exponentially from its humble roots in Veracruz to become the third largest retailer in Mexico. With over 35,000 employees across 318 stores, they have undoubtedly one of Mexico’s most innovative retail and eCommerce companies.
Tiger is a Danish design store that was founded in 1995. It has nearly 600 shops in 27 countries. Tiger provides a fun shopping experience and Feedbackly helps them provide it in the future as well. Joacim Hallberg, Tiger’s marketing coordinator in Finland, gave a more detailed description of their experiences with Feedbackly in our interview.
XXL is a leading and fastest growing Nordic sports retailer with stores and e-commerce in Norway, Sweden, Finland and Denmark. XXL pursues a broad customer appeal, offering a “one-stop- shop” experience with a wide range of products for sports, hunting, skiing, biking and other outdoor activities. XXL’s concept is to have the largest stores with the lowest prices and the widest assortment of products, focusing on branded goods.
Retail companies face their customers in multiple different channels daily and there rises a challenge of how to optimize customer experiences in all of them. Here is an example of one channel from a very popular fashion brand. Objects style demonstrated quality, creativity, and high value in use. In addition to their E-commerce, Object has 750 stores in the Netherlands, Germany, Belgium, Finland, Sweden, Norway and Denmark. Feedbackly has a vital part ensuring successful customer visit at Object.