There are as many approaches to customer experience as there are professionals in the field. But when talking about the cornerstones, we’re explicitly referring to
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
This concept of the “customer journey” is probably familiar to most of you who are reading this, but it likely holds no more meaning than
2017 has drawn to a close, a brand new year is upon us and so it’s about time we started to look forward to the
With Feedbackly, companies can gather feedback from their customers in all potential touch points from bricks-and-mortar stores to eCommerce sites and even email and SMS.
It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here you
© 2022