Many of our previous articles discussed the customer journey mapping and its importance to understand the customer-brand rapport and improve customer experience accordingly. The story
Your customers are the reason for the existence of your business as well as its success. So, providing an excellent customer experience should be an
As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers it
Do you understand the KPIs that you’re measuring? Think about that question for a few seconds. Most people would answer, “Yes of course, why else
More organizations are utilizing online surveys as a method of capturing satisfaction feedback from their customers. Propels in innovation in the course of recent years
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