An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy without the contribution
“To win in the marketplace, you must first win the workplace” – Doug Conant, Former CEO, Campbell Soup. Happy customers start from happy employees. So,
In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout for
Customer experience (CX) and employee experience (EX) go hand in hand. It’s a classic ‘chicken or the egg?’ scenario, and it’s still debated whether scoring
We’ve come a long way from the standard 9–5 office job of the 20th century. Coworking spaces now allow employees to work anywhere, anytime, at
Changes in technology have created a new business ecosystem where the most successful businesses are growing a lot faster than ever before. In other words:
Customer journey mapping is a hot topic in the world of customer experience (CX). It is a powerful tool that enables companies to monitor the
Improving customer experience is fast becoming one of the most important strategies for businesses. In fact, Gartner reported that: “By 2018, more than 50% of
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