What is Emotional Experience?
Evely Kaasiku
December 22, 2022
Take a moment to think of your past purchasing behavior as a customer. Can you recount incidents of impulsive purchases you made out of excitement?
Comparison of The Main Customer Experience KPIs
Evely Kaasiku
April 28, 2022
Understanding and tracking customer experience KPIs is crucial for any business looking to enhance customer satisfaction and loyalty. It is often asked how one should
Virtual Fireside Chat with Stockmann: Emotional Experience – What, How, Why
Evely Kaasiku
March 7, 2022
Join us for a cozy fireside chat to learn how and why Stockmann, one of the biggest retailers in Finland, is measuring Emotional Experience. Date: Wednesday,
Virtuaalinen takkakeskustelu Stockmannin kanssa: Tunnekokemus – mikä, miten ja miksi? (in Finnish)
Evely Kaasiku
March 7, 2022
Liity seuraamme rentoon takkakeskusteluun kuulemaan, miten ja miksi Stockmann, yksi Suomen suurimmista vähittäiskaupan toimijoista, mittaa tunnekokemusta. Milloin? Tiistaina 29. maaliskuuta 2022 klo 16:00Missä? VerkossaKesto: 60 min >> Katso
Free Webinar: What’s After NPS? Emotional Experience Is Dominating The CX Market
Evely Kaasiku
December 9, 2021
Recording now available! >> Enjoy your free recording here Technology is developing faster than ever before and this is one of the reasons why Customer
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