Today’s customers enjoy the availability of a wide range of choices, good quality products, and the convenience of e-commerce. They are now on the hunt
On a scale of 0-10, how likely are you to recommend this product/company to others? When this question was initially introduced to CX, it seemed
Published: May 2023 Postal services remain a crucial part of daily life, from remote villages to urban metropolises. Yet, while the logistics have evolved, customer
In this age of convenience, customers demand a lot more agility from brands than before, and omnichannel customer experience is one of them. It is
Brand loyalty is how a business shines in the market while spending less on marketing. It is a mark of exceptional products and customer service
As businesses that directly engage with the end user, retail brands cannot ignore the impact of customer experience. Faced with tough competition and demanding customers,
If customers are the lifeblood of a business, their satisfaction is what will keep it running. It is important that brands keep track of customer
Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! Date:
Emotions play a crucial role in customers’ decisions to purchase and recommend products to others. However, measuring something as complex and inconsistent as emotions is
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