Customer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention to
Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers expect
An online presence can be both a curse and a blessing to business. That’s the hard and bleak truth. If you pay enough attention, you
Conventionally, the competitive advantage of a business organization was focused on price product differentiation. But, with the myriad of choices available for the customer in
© 2022