Customer behavior is a complex phenomenon that evolves continuously. While it’s difficult to fit it within a framework, understanding your customers and forecasting how they
You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys. But do you
Delivering an exceptional customer experience from day one is a deluded theory. It’s impossible. If you look at Google’s first appearance on the internet, it is
Brands that nail customer and emotional experience are brands that know their customers in and out. They can predict their customers’ next action and understand
We are going to start with a typical scenario today. You receive negative feedback from customers complaining about your delayed delivery service. For businesses, negative
Many of our previous articles discussed the customer journey mapping and its importance to understand the customer-brand rapport and improve customer experience accordingly. The story
In our previous post, we addressed the importance of mapping out the customer journey(s) of your business in order to understand your customers and what
If you’ve been following our blog in the last few weeks, you’ll know that today is the day. Feedbackly has received its biggest update ever,
Your customers expect high quality service – that much is not new. What is new is that they are now expecting highly customized service as
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