The biggest mistake that a customer service manager can make is assuming that anecdotal evidence is sufficient in properly identifying the overall satisfaction of your
Our platform allows for many different workflows depending on the way you prefer to work. Read on below for some best practices that we have found after analyzing millions of customer feedback responses.
Most eCommerce sites are run by data and hard analytics based on what their visitors have done on the site. This is of course very important. However, have you ever thought that the behavioral side doesn’t tell you everything?
Analyzing the qualitative feedback is truly a challenge. It is time consuming and given with the quantitative feedback, it has to be taken together with it, even while analyzing.
Planning and analyzing a customer satisfaction survey are two major aspects in your daily business. These two factors, when combined could substantially contribute to the
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This time
As we want to help you to make most out of our service, we’ve created Customer Experience Academy to guide you through the essentials. This
It is always the hardest part is to get started! For that reason we have put you together a cheat list to start! Here you
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