Create surveys and collect feedback on any touchpoint online or offline, and analyze your entire customer journey in one place. Know where and why your customers churn.
No credit card required.
Create surveys and automatically collect data on any touchpoint online or offline: website widget, SMS & email, kiosk at retail store + a dozen more touchpoints.
With Feedbackly’s Customer Journey Builder, you can map out multiple customer journeys and assign KPI’s to measure where and why your customers churn.
Industry-leading analytics enables deep dives into current trends and customer sentiment analysis. Everything in real-time and current.
Notify teams when you receive negative feedback so you can fix problems immediately and react to new leads instantly.