Case studies
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Retail
“EVI® combined with open feedback gives significantly more accurate information about customer behavior. Now we can see what emotions customers feel and why they feel so. This is at the core of everything else.”
Sara Toivakainen
CCO @ Stockmann
Global research
“Our revenue has grown well month-to-month and among other changes, also improved CX has had an impact on attracting and converting more customers.”
Hanna Sairinen
CDG @ Ivalo.com
Free template
With up to 1400 survey responses per week in Finnish, Swedish, and English, the City of Helsinki is able to see what locals and tourists are saying about the city museums.
The City of Helsinki
Resources
For current and future CX Superstars
Free eBook
EVI® – The Next Big Thing in CX Since the NPS
All you need to know about how to measure and use Emotional Value Index (EVI®) to grow your business.
Global research
Future CX Outlook Report
An extensive report analyzing where the CX market is headed and how top CX pros and companies are putting their customers at the center of their strategy in the future.
Free template
Customer Journey Map Template
Build your customer journey map with this Excel template. Just fill in the missing cells with your data and start monitoring your touchpoints. Simple as that.
Find which emotions drive your sales
Feedbackly is the only CXM platform measuring the Emotional Value Index (EVI®). Reveal how customers’ emotions impact the revenue and churn of your business.
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