Up to 90 percent of the decisions we make are based on emotion

(Scientific research by The Blake Project and Hotspex)

Book a meeting to see how you can benefit from measuring Emotional Experience

Emotions go beyond the willingness to promote and recommend as well as the easiness of use or doing business. CSAT, CES, NPS are good – but not enough. Emotions are what truly drive customers to buy or not and emotions can be measured throughout the entire customer journey. By measuring Emotional Experience, you can find which emotions you should evoke pre-purchase as well as post-purchase to convert more revenue.

Why a meeting?

We know that every business is different. During a personal meeting, you can learn how Emotional Experience could benefit your business and how you can measure it in practice.

Meeting topics:

  • How to measure Emotional Experience and Emotional Value Index (EVI®)
  • How to choose the right emotions to evoke
  • How the emotions you evoke impact your revenue
  • How measuring Emotional Experience in your business would look in practice

Book a suitable time for you here:


Can’t find a suitable time? Write us at hello@feedbackly.com

Learn more about Emotional Experience

Emotional Experience customer feedback survey question

Blog article: Why Emotional Experience and how to measure it

Read now >>

Emotional Experience question type

Webinar: Emotional Experience – A New Way To Measure Your CX

Watch webinar >>

Emotional Value Index (EVI)

Learn more: Feedbackly is the only CX software providing Emotional Value Index (EVI®) analytics

Learn more >>

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